Whitney L.
About Whitney L.
Whitney L. is the Director of Donor Support at ActBlue and has a diverse background in community experience and social work.
Current Position at ActBlue
Whitney L. serves as the Director of Donor Support at ActBlue. She has been with the organization since 2022. In her role, she oversees operations related to donor engagement and support, ensuring efficient and effective communication between the organization and its donors. Her extensive experience in customer experience and community management equips her with the necessary skills to excel in her current position.
Previous Experience at Bumble App
Whitney L. was employed at Bumble App as the Senior Manager of Community Experience from 2018 to 2022 in Austin, Texas. During her tenure, she focused on bolstering community engagement and enhancing the user experience. Her role involved leading initiatives to improve community relations and managing teams dedicated to user support.
Customer Experience Management at Aceable
From 2016 to 2018, Whitney L. held the position of Customer Experience Manager at Aceable in Austin, Texas. In this capacity, she was responsible for overseeing customer service operations, aiming to ensure high levels of customer satisfaction and streamlined service delivery. Her work involved both strategic planning and hands-on management to enhance the overall customer experience.
Role at the National Domestic Violence Hotline
Whitney L. worked at the National Domestic Violence Hotline, initially as the Digital Services Operations Manager from 2013 to 2015, and then as the Assistant Director from 2015 to 2016. Her responsibilities included managing digital services and operations, as well as overseeing broader organizational tasks in her later role. Her focus was on improving service delivery to victims of domestic violence and ensuring operational efficiency.
Educational Background
Whitney L. has a strong educational background in social work and psychology. She earned her Master of Science in Social Work with a Clinical Concentration from The University of Texas at Austin, where she studied from 2010 to 2012. Prior to that, she completed her Bachelor of Arts in Psychology with a minor in Communication Studies at Southwestern University, from 2006 to 2010.