Afiniti
Afiniti, founded in 2006, provides AI solutions for customer experience, optimizing 1.7 billion interactions annually and delivering $2.24 billion in client impact. The company holds over 500 patents and partners with major industries to enhance customer engagement and satisfaction.
Company History
Afiniti was founded in 2006 and has grown significantly over the years. The company focuses on harnessing the power of artificial intelligence to optimize customer experiences. Over time, Afiniti has developed a significant intellectual property portfolio, with over 500 patents issued. The company has continually expanded its global reach, working with partners across various industries to enhance their contact center operations.
AI Solutions for Customer Experience
Afiniti offers AI-driven products aimed at improving customer experience (CX), such as eXperienceAI and Afiniti Inside. eXperienceAI personalizes customer engagement to enhance the quality of interactions, leading to better customer satisfaction and higher value for businesses. Afiniti Inside provides a composable suite of CX AI services tailored for cloud partners. These solutions help in real-time optimization of customer journey decisions, offering seamless integration with existing contact ecosystems.
Industries Served
Afiniti works with several major industries, including telecommunications, media, financial services, healthcare, and insurance. The company’s AI technology aids financial services firms in retaining customers and boosting profitability, assists insurance companies in increasing policy sales and customer lifetime value, and helps healthcare insurance providers reduce claims costs and improve patient outcomes. Telecommunication and media providers leverage Afiniti’s AI solutions to enhance customer lifetime value and drive sales.
Technological Innovations
Afiniti’s technology is designed to improve customer engagement productivity through AI, data, and cloud infrastructure. The company’s AI solutions utilize a modular design with open APIs, enabling partners to create differentiated offerings. Responsibly designed to ensure regulatory compliance, these solutions provide real-time optimization for various customer experience channels, including voice, SMS, email, web chat, and WhatsApp. Afiniti’s AI technology also adapts dynamically over time, ensuring sustained value in fluctuating environments.
Global Partnerships
Afiniti partners with over 60 leading companies across the contact center value chain. These partnerships allow Afiniti to integrate its AI solutions globally in sectors such as healthcare, telecommunications, travel, hospitality, insurance, and banking. Through these collaborations, Afiniti helps its partners enhance customer satisfaction, reduce handling time, and improve metrics such as time to resolution and customer retention. Afiniti’s global technology application underscores its commitment to revolutionizing the customer experience landscape.