AfterShip
AfterShip offers comprehensive software solutions for shipment tracking, returns management, and eCommerce personalization, supporting major eCommerce platforms and carriers worldwide.
Services
AfterShip offers a comprehensive suite of software services designed to enhance eCommerce operations. The services include shipment tracking software, returns and exchanges management, estimated delivery prediction, warranty management, order email parsing, shipping protection, multi-carrier shipping, carbon footprint accounting, eCommerce personalization, TikTok Shop management, email marketing, SMS marketing, form and popup building, product reviews, affiliate marketing, and landing page building. Each of these services is crafted to streamline and enhance various aspects of the eCommerce lifecycle, providing businesses with tools that integrate smoothly for optimal performance.
Integrations
AfterShip supports integration with major eCommerce platforms such as Shopify, Salesforce Cloud, Magento 2, and BigCommerce. This enables seamless connectivity and centralization of operations. Additionally, AfterShip partners with technology companies like Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob, ensuring comprehensive solutions for marketing, support, and logistics. Carrier integrations are extensive, including major players like FedEx, DHL, UPS, China EMS, and China Post, facilitating global shipping and tracking solutions. These integrations enable businesses to streamline workflows and enhance operational efficiency.
Tools and Resources
AfterShip provides a variety of free tools and resources to support eCommerce business operations. These include a top online stores list, eCommerce statistics, an eCommerce marketing calendar, an order lookup widget, and a shipping calculator. Additionally, AfterShip offers a robust API and webhook for developers to create custom solutions, along with a ROI calculator and case studies for educational purposes. The company also maintains a changelog and roadmap to keep users informed about the latest product updates.
Support and Programs
AfterShip offers comprehensive support and programs tailored to the needs of its users. The company provides a partner program and affiliate program to foster business growth and collaboration. For customer support, AfterShip offers 24/7 assistance, ensuring that users can get help whenever needed. Dedicated support plans are available, including a silver support plan with faster response times and a gold support plan providing critical issue updates and developer support. Enterprise plans come with a dedicated customer success manager and a dedicated onboarding manager to facilitate a smooth integration process.
SMS Marketing Features
AfterShip's SMS marketing features are robust and include a dedicated number, SMS quiet hours to comply with telemarketing laws, and tap-to-text functionality for easy subscription. Additional features include an automatic URL shortener for SMS messages, advanced automated SMS flows, SMS A/B testing, customer segmentation for targeted campaigns, and a branded sender ID. The service also offers a dedicated short code for SMS marketing, ensuring that businesses can engage with their customers effectively through direct messaging.