Agero
Agero provides a comprehensive range of roadside assistance, accident management, and electric vehicle services, supporting over 115 million drivers annually through advanced technology and a robust network of partners.
Services
Agero provides a broad array of services, including roadside assistance, accident management, and electric vehicle support. Their digital-first solutions enable mobile web and app channels for easy roadside assistance requests. The company handles over 12 million dispatches annually, covering all U.S. zip codes, leveraging their expansive network of service providers.
Technology Platforms
Agero employs advanced technology platforms to enhance efficiency and service delivery. One notable platform is Swoop Dispatch Management, which facilitates seamless roadside assistance and accident management. The company also offers various APIs for integration with client systems, ensuring smooth operations and improved customer experience.
Industry Solutions
Agero tailors its offerings to meet the specific needs of various industries, including automakers, repair facilities, insurance companies, service providers, and dealers. They provide configurable roadside assistance packages and have specialized services for electric vehicles, including mobile charging and tire on-demand services. Their solutions for dealerships aim to boost customer loyalty and business growth.
Partnerships
To enhance their service capabilities, Agero partners with leading companies such as SparkCharge, Checkr, Lyft, and Electrify America. They also collaborate with MIT AgeLab and Touchstone Evaluations for advanced vehicle technology research. These partnerships help Agero offer cutting-edge solutions and maintain a high standard of service.
Customer Support and Network
Agero supports over 115 million drivers annually through a robust and nationwide network of pre-screened service providers held to high performance standards. The company operates multiple contact centers and collaborates with third-party partners to manage the high volume of roadside events. A data-driven approach is used to optimize provider selection and improve overall service delivery.
