Alex Peterson
About Alex Peterson
Alex Peterson is an Enterprise Customer Success Manager currently working at Alida in Vancouver, British Columbia. With a diverse background in customer success and business consulting, he has held various roles at notable companies including Hootsuite and Trulioo, and has a strong educational foundation in business and data science.
Work at Alida
Alex Peterson has been employed at Alida as an Enterprise Customer Success Manager since 2023. In this role, he operates as a strategic advisor to Fortune 100-1000 enterprises, focusing on aligning Alida's TXM solution with their business objectives. His responsibilities include conducting quarterly business reviews and formulating long-term success plans for enterprise customers. Additionally, he is accountable for maintaining a best-in-class customer experience and ensuring product and service adoption for Alida's enterprise customers.
Previous Experience in Customer Success
Prior to joining Alida, Alex Peterson held several positions in customer success management. He worked at Hootsuite as an Enterprise Customer Success Manager from 2020 to 2021 and as a Scale Customer Success Manager from 2018 to 2020. He also served as an Enterprise Customer Success Manager at Trulioo from 2021 to 2022. These roles involved managing customer relationships and ensuring the successful adoption of services.
Education and Expertise
Alex Peterson studied at the British Columbia Institute of Technology, where he achieved an Entry Level Trades Training Certificate in Heavy/Industrial Equipment Maintenance Technologies. He also holds a Bachelor of Business Administration (BBA) from BCIT School of Business + Media, focusing on Business Administration and Management. Currently, he is studying at The University of British Columbia, where he is achieving Key Capabilities in Data Science since 2023.
Background in Diverse Roles
Alex Peterson has a diverse professional background that includes various roles before his current position at Alida. He worked as a Business Consultant for the PuSh International Performing Arts Festival in 2014 and as a Crew Leader at Ferguson Moving and Storage from 2010 to 2013. Additionally, he held a position as Park Maintenance with the City of North Vancouver in 2008 and served as an Account Manager at Go99™ from 2017 to 2018. He also worked as a Capacity Buyer at C.H. Robinson from 2015 to 2017.