Chelsea Kelch
About Chelsea Kelch
Chelsea Kelch is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Alida and Taplytics. She holds a Bachelor of Science in Biochemistry from the University of Victoria.
Work at Alida
Chelsea Kelch currently holds the position of Senior Customer Success Manager at Alida. She has been with the company since 2021, contributing her expertise in customer success management. Her role involves ensuring customer satisfaction and fostering strong relationships with clients, which is essential for driving customer retention and growth.
Previous Experience in Customer Success Management
Before joining Alida, Chelsea Kelch accumulated extensive experience in customer success management across various organizations. She worked at Taplytics as a Senior Customer Success Manager for one year from 2020 to 2021. Prior to that, she served at Galvanize for three years as a Customer Success Manager for Strategic Accounts from 2017 to 2020. Her tenure at Clio included multiple roles, such as Customer Success Manager - Specialist from 2014 to 2015, Team Lead from 2015 to 2017, and Customer Support Specialist for eight months in 2014.
Education and Expertise
Chelsea Kelch earned her Bachelor of Science (B.S.) degree in Biochemistry from the University of Victoria, where she studied from 2008 to 2013. This educational background provides her with a strong analytical foundation, which is beneficial in her customer success roles. Her expertise lies in managing customer relationships and ensuring that clients achieve their desired outcomes with the products and services offered.
Background in Customer Support
Chelsea began her career in customer support at Clio, where she worked as a Customer Support Specialist for eight months in 2014. This initial experience laid the groundwork for her subsequent roles in customer success management. Her progression from support to management roles demonstrates her commitment to enhancing customer experiences and addressing client needs effectively.