Daniela Cicoria
About Daniela Cicoria
Daniela Cicoria is the Director of Customer Success at Alida, based in London. She has a strong background in marketing and customer success, with a focus on integrating digital marketing and technology to enhance customer strategies across the EMEA region.
Current Role at Alida
Daniela Cicoria currently serves as the Director of Customer Success at Alida, a position she has held since 2023. Based in London, she focuses on enhancing customer success strategies across the EMEA region. Her role involves overseeing customer success initiatives and ensuring that clients receive optimal value from Alida's services.
Previous Experience at Alida
Prior to her current role, Daniela Cicoria worked at Alida in various capacities. She served as the Associate Director of Customer Success from 2021 to 2023 and as a Senior Customer Success Manager from 2019 to 2021. Additionally, she was a Customer Success Manager from 2017 to 2020. Her tenure at Alida spanned six years, during which she contributed to customer engagement and satisfaction.
Educational Background
Daniela Cicoria has a strong educational foundation in marketing and management. She obtained a Bachelor's Degree with Honours in Marketing Management from the University of the Witwatersrand from 2016 to 2017. Additionally, she studied Marketing/Marketing Management at the University of Pretoria from 2013 to 2015. Daniela also completed two 10-week online short courses in Search Engine Optimization and Social Media Marketing at the University of Cape Town in 2016.
Previous Work Experience
Before joining Alida, Daniela Cicoria held various positions that contributed to her expertise in customer success and marketing. She worked as a Community Engagement Manager at The Coca-Cola Company from 2015 to 2016 in Johannesburg, South Africa. Additionally, she interned as a PR Intern at Volcano Group for one month in 2014 in Bryanston.
Professional Interests
Daniela Cicoria has a passion for integrating digital marketing with technological innovations. She focuses on creating non-traditional business solutions that enhance customer engagement and success. Building strong personal relationships is a key aspect of her professional approach, which she believes contributes to her success in customer success management.