Dustin Zender
About Dustin Zender
Dustin Zender is the Director of Customer Success at Alida, where he has worked since 2024. He has extensive experience in customer success roles across various organizations, including EventMobi and eSSENTIAL Accessibility, and holds a Master's degree in Theology from the University of Waterloo.
Work at Alida
Dustin Zender currently serves as the Director of Customer Success at Alida, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes using Alida's solutions. Prior to his current role, he worked as Associate Director of Customer Success from 2022 to 2024 and as Senior Customer Success Manager from 2021 to 2022. His experience at Alida spans several years, contributing to the company's commitment to customer engagement and success.
Previous Experience in Customer Success
Before joining Alida, Dustin Zender worked at eSSENTIAL Accessibility as a Senior Customer Success Manager from 2019 to 2021. In this capacity, he assisted organizations in making their content accessible and inclusive. His earlier experience includes roles at EventMobi, where he served as a Senior Account Manager and Customer Success Manager, helping thousands of planners globally achieve their event goals. His background in customer success is extensive and varied, showcasing his ability to drive client satisfaction.
Education and Expertise
Dustin Zender holds a Master's degree in Theology/Theological Studies from the University of Waterloo - Conrad Grebel College, which he completed from 2011 to 2013. He also earned a Bachelor of Arts Honours degree in Recreation and Business from the University of Waterloo, studying there from 2006 to 2011. His educational background provides a strong foundation for his roles in customer success and community engagement.
Background in Event Planning and Community Engagement
Dustin Zender has a history of involvement in event planning and community engagement. He worked as an Events and Community Engagement Specialist at The Yonge Street Mission from 2015 to 2017, where he planned numerous fundraising events that raised millions for poverty alleviation efforts in North America. Additionally, he served as Athletics Coordinator and Facilities Management at the University of Waterloo from 2008 to 2012, further enhancing his skills in event management and community outreach.