Nuria Amoros
About Nuria Amoros
Nuria Amoros serves as the Global Director of Customer Success and CX at Alida, a position she has held since 2023 in Paris. With a solid background in customer success and management consulting, she has previously worked at notable companies including Clarabridge, Deloitte, and Optimizely.
Work at Alida
Nuria Amoros serves as the Global Director of Customer Success & CX at Alida, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives on a global scale from the company's Paris office. Prior to her current role, she worked at Alida as the Director of Customer Success EMEA from 2021 to 2023, based in London. During her tenure, she focused on enhancing customer engagement and satisfaction across the EMEA region.
Education and Expertise
Nuria Amoros has a strong academic background in marketing and international business. She studied at McGill University, where she participated in a Master's Exchange Program with a focus on Marketing and International Business. Additionally, she completed a 5-Year Combined Undergraduate & MBA Program at Esade, further solidifying her expertise in marketing. She also holds a Graduate degree in Management Development from Universitat Pompeu Fabra.
Professional Background
Nuria Amoros has extensive experience in customer success and management consulting. Before joining Alida, she worked at Optimizely as an Enterprise Customer Success Manager from 2019 to 2020 in London. Her career also includes significant roles at Clarabridge, where she held various positions including Engagement Manager - EMEA, Ld Customer Success Manager - EMEA, and Account Executive - SEMEA. Additionally, she worked at Deloitte as a Senior Consultant in Management & Strategic Consulting from 2009 to 2013.
Previous Roles and Experience
Nuria Amoros has held multiple positions in customer success and consulting across various companies. She began her career in 2008 with an internship in Media Advertising at Media Contacts - Havas Media. Following that, she worked at Clarabridge in several capacities from 2013 to 2018, contributing to customer engagement strategies in both Barcelona and London. Her experience also includes a role at Deloitte, where she focused on management and strategic consulting for four years.