Paul Hagen
About Paul Hagen
Paul Hagen is a Principal Director at Alida, where he has worked since 2020. He has a background in customer experience and innovation strategy, with previous roles at West Monroe Partners, Forrester Research, and the U.S. Peace Corps.
Work at Alida
Paul Hagen has been serving as Principal Director at Alida since 2020. In this role, he focuses on enhancing customer experience and innovation strategies. His responsibilities include advising and coaching C-level executives on implementing innovative ideas that leverage emerging technologies and business trends. His work at Alida builds on his extensive background in customer experience and strategic innovation.
Previous Experience
Prior to joining Alida, Paul Hagen held several significant positions. He worked at West Monroe Partners as Senior Principal and Head of Customer Experience & Innovation Strategy from 2014 to 2020. His earlier roles include Research Director at Cleantech Group, Senior Analyst at Forrester Research, and Strategy and Marketing Manager at Accenture. He also served as National Placement Director at Teach For America and taught high school math with the U.S. Peace Corps.
Education and Expertise
Paul Hagen holds a Master of Education in Educational Technology from Harvard University, where he studied from 1993 to 1994. He also earned a Bachelor of Arts in Political Science from Stanford University, attending from 1983 to 1987. His educational background supports his expertise in applying design thinking to address systemic issues across various sectors, including education and healthcare.
Public Speaking and Thought Leadership
Paul Hagen has extensive public speaking experience, often discussing customer experience and innovation. He co-hosts the 'This is CX' podcast, which focuses on topics related to customer experience. His ability to translate complex technology concepts into actionable business cases positions him as a thought leader in the industry.
Specialization in Innovation
Paul Hagen specializes in advising organizations on innovative strategies that utilize emerging technologies. His interest in design thinking allows him to tackle large systemic issues, including energy efficiency and smart city initiatives. His work emphasizes the importance of integrating technology with business strategies to drive innovation.