Sophia Wilson
About Sophia Wilson
Sophia Wilson is a Customer Success Manager with extensive experience in customer relations and support roles. She has worked for several companies, including Function Point and Alida, and has a background in Business Administration and General Studies.
Current Role at Alida
Sophia Wilson serves as a Customer Success Manager at Alida, a position she has held since 2022. In this role, she is responsible for ensuring customer satisfaction and fostering strong relationships with clients. Her focus is on understanding customer needs and helping them achieve their goals through the effective use of Alida's solutions. Based in Vancouver, British Columbia, Canada, she contributes to the overall success of the customer success team.
Previous Experience at Function Point
Sophia Wilson has extensive experience at Function Point Productivity Software, where she held multiple roles over several years. She began as a Support Analyst in 2014 for five months, then transitioned to Customer Success Manager from 2015 to 2017. Following this, she served as Senior Customer Success Manager from 2017 to 2018 and later took on the role of Manager, Customer Experience from 2018 to 2021. Her tenure at Function Point allowed her to develop a deep understanding of customer needs and enhance the overall customer experience.
Experience at Porchlight Charity
Prior to her roles in customer success, Sophia Wilson worked as a Human Resources Assistant at Porchlight Charity from 2014 to 2015. During her six-month tenure in Canterbury, United Kingdom, she supported various HR functions and contributed to the organization's mission of helping vulnerable individuals. This experience provided her with foundational skills in human resources and customer relations.
Education and Training
Sophia Wilson pursued her education at the University of Victoria, where she studied General Studies from 2008 to 2011. She later attended the British Columbia Institute of Technology, earning a degree in Business Administration and Management from 2017 to 2022. This educational background equipped her with essential knowledge and skills applicable to her roles in customer success and management.
Experience at Taplytics
Before joining Alida, Sophia Wilson worked as a Senior Customer Success Manager at Taplytics from 2021 to 2022. In this role, she focused on enhancing customer engagement and satisfaction, leveraging her previous experience in customer success to drive positive outcomes for clients. Her work at Taplytics further solidified her expertise in managing customer relationships.