Wing Shan Amy Ko
About Wing Shan Amy Ko
Wing Shan Amy Ko serves as the Senior Director of Global Support & Operations at Alida, where she leads the Knowledge Management function. She has extensive experience in various roles within the customer experience and operations sectors, having worked at companies such as Medallia and Razorfish.
Current Role at Alida
Wing Shan Amy Ko serves as the Senior Director of Global Support & Operations at Alida. She has held this position since 2023, working in Jacksonville, Oregon. In her role, she leads the Knowledge Management function, focusing on enhancing operational efficiency and support services within the organization.
Previous Experience at Alida
Prior to her current role, Amy Ko worked at Alida as a Principal CX Consultant from 2021 to 2023. During this time, she contributed to improving customer experience strategies and operational processes. Her experience at Alida spans over two years, where she utilized her expertise to drive client success.
Experience at Medallia
Amy Ko has extensive experience at Medallia, where she held multiple roles. She worked as an Implementations Manager from 2014 to 2017, a Senior Design Expert from 2018 to 2020, and a Senior Lead Delivery Advocate from 2020 to 2021. Her tenure at Medallia included a total of over five years, during which she focused on client implementation and design strategies.
Educational Background
Amy Ko studied at NYU Stern School of Business, where she earned a Bachelor of Science degree. Her studies included Marketing, International Business, and South Asian Studies, completed from 2004 to 2008. This educational background has equipped her with a strong foundation in business and marketing principles.
Early Career Experience
In the early stages of her career, Amy Ko gained diverse experience through various internships and roles. She worked as a Government Services Intern at PennDOT in 2007, and held positions at organizations such as Social Accountability International and the World Federation of United Nations Associations. These roles provided her with foundational skills in operations and project management.