Allstream
Allstream offers a comprehensive portfolio of fiber connectivity, managed services, and cloud-based communications solutions, supporting both U.S. and Canadian customers with a range of Internet, Ethernet, WAN, and voice services.
Services
Allstream provides an extensive range of services including fiber connectivity, managed services, and cloud-based communications solutions. They support their legacy services such as traditional phone lines and PRIs for small businesses. They offer Direct Internet Access, VPN (MPLS), Managed VPN, Ethernet, and various business Internet services. Their services are engineered to cater to different business needs, with bandwidths ranging from 1MB to 10GB in Internet services, and from 10MB to 10GB in Ethernet services.
Locations
Allstream has operational locations both in the U.S. and Canada. In the United States, they are located at 18110 SE 34th Street, Bldg. One Suite 100, Vancouver, WA 98683. In Canada, their offices can be found at 5160 Orbitor Drive, Mississauga, ON, L4W 5H2. These locations allow Allstream to efficiently manage and support their extensive customer base across North America.
Customer Support and Resources
Allstream offers extensive support and resources for both U.S. and Canadian customers. This includes detailed information about their accounts, products, services, and relevant regulations. The customer support framework is designed to provide assistance with various service issues, ensuring compliance with acceptable use policies and industry best practices. Allstream employs a variety of tools to prevent unwanted communications and secure customer networks.
Network Management Practices
Allstream follows industry best practices in managing data network capacity to prevent blockages, using standardized tools and techniques. They measure network capacity utilization and ensure that traffic management doesn't impede lawful access. Their policies prevent throttling, degrading, or favoring internet traffic, thus maintaining equal access for all lawful content and applications. Allstream also blocks some commonly-used ports to prevent spam and malicious attacks.
Data and Internet Policies
Allstream's policies ensure that there are no excessive data usage fees or 'data caps' for customers. They adhere to a strict no-throttle, no-blocking policy which means they do not restrict access to any lawful internet content, applications, or services. Additionally, customers are allowed to connect any device to the network as long as it complies with the Acceptable Use Policy and does not harm the network.