Alorica
Alorica provides a comprehensive range of customer experience solutions and serves multiple industries with a significant global presence, managing over 2 billion customer interactions annually.
Services
Alorica offers a comprehensive suite of customer experience (CX) solutions that include revenue generation, financial solutions, content management, content moderation, trust and safety, and subscription management. The company also provides services such as omnichannel, automation, contact optimization, and workforce optimization. These services are designed to improve operational efficiency, enhance customer satisfaction, and drive business growth for clients across various industries.
Specialized Products
Alorica provides specialized products including loan servicing, fraud prevention, and interaction analytics. These products are tailored to meet the specific needs of different customer segments and are instrumental in enhancing service delivery and ensuring operational integrity. By offering these specialized products, Alorica helps clients manage risk, improve security, and gain valuable insights into customer interactions.
Industries Served
Alorica serves a diverse range of industries including banking and financial services, communications, energy and utilities, healthcare, public sector, retail and consumer goods, technology, and travel and hospitality. The company's expertise in these industries allows it to deliver customized solutions that address the unique challenges and requirements of each sector, helping clients achieve their business objectives.
Global Presence
Alorica has a significant global presence, operating in 19 countries and providing services in over 35 languages. The company manages more than 2 billion customer interactions annually, which includes 720 million phone calls, 54 million social media interactions, and 88 million chats and messages. This extensive reach enables Alorica to support a diverse and geographically dispersed customer base, ensuring consistent and high-quality service delivery.
Innovative Solutions
Alorica offers a range of innovative solutions designed to enhance customer experience and operational efficiency. Alorica Anywhere is a cloud-based, multi-channel work-at-home CX solution that provides flexibility and scalability. Alorica IQ, the company's digital and analytics solutions practice, includes capabilities such as automated discovery, CX strategy assessment, and journey mapping. Alorica Clear offers real-time voice language translation in 75 languages, accent localization, and background noise suppression. Alorica Engage provides a cloud-based, turnkey omnichannel solution that enhances customer satisfaction and loyalty.