Alteon Health
Alteon Health, now part of US Acute Care Solutions, provides patient communications and billing services separately from hospitals, offering digital statements and multiple payment options through a web portal.
Merger with US Acute Care Solutions
Alteon Health has merged with US Acute Care Solutions (USACS), integrating their operations with one of the leading healthcare provider groups in the United States. This strategic merger aligns with USACS' mission to deliver high-quality acute care services. USACS currently serves over 9 million patients annually across more than 500 programs in 30 states.
Comprehensive Patient Billing Services
Alteon Health manages patient communications and billing independently from hospitals or any partnering entities. This ensures a streamlined process for patients to receive and manage their medical bills. They send digital statements and enable patients to engage through text, email, and an online portal. This system allows for efficient and effective communication regarding billing information.
Online Payment Portal
Alteon Health offers a user-friendly patient web portal where bills can be paid and managed conveniently. Patients can use various payment methods including Credit/Debit Cards, ACH transfers, Apple Pay, and Google Pay. This comprehensive system is designed to provide flexibility and ease for patients managing their medical expenses online.
Flexible Payment Plans
Understanding the financial burden of medical expenses, Alteon Health allows patients to set up flexible payment plans. This service provides patients with the option to evenly distribute their payments over a specified period, easing the financial stress associated with sudden medical bills.
Customer Service and Support
Alteon Health provides accessible customer service representatives who are available on weekdays from 8:00 AM to 5:00 PM EST. This dedicated team is ready to assist with any billing inquiries, ensuring patients can resolve their questions and issues promptly. The support framework is designed to offer patients clarity and assistance in managing their billing concerns.