American Water
American Water provides clean, safe, reliable, and affordable water and wastewater services across 14 states and 18 military installations, making it the largest and most geographically diverse publicly traded U.S. water utility company.
Services
American Water provides clean, safe, reliable, and affordable water and wastewater services. The company performs over 1 million water quality tests each year to ensure compliance with federal and state drinking water standards. It offers billing assistance through the H2O - Help to Others emergency assistance program and provides an online portal, MyWater, for customers to manage their water and wastewater accounts. Bulk water sales are also available to supplement existing water supplies for communities.
Operations in States and Military Installations
American Water operates in 14 states and on 18 military installations. This extensive operation makes it the largest and most geographically diverse, publicly traded U.S. water and wastewater utility company. The company has a strong and ongoing partnership with the Department of Defense through the UP Program, which underscores its commitment to providing quality services across a wide range of locations.
Investment in Infrastructure and Innovation
American Water plans to invest $30 to $34 billion over the next 10 years in infrastructure renewal, resiliency, water quality, operational efficiency, technology and innovation, system expansion, and regulated acquisitions. These investments aim to enhance the reliability and quality of water and wastewater services while supporting the company's growth and commitment to environmental stewardship.
Community and Charitable Initiatives
American Water supports communities through various initiatives, including the American Water Charitable Foundation. The foundation supports local civic and charitable activities through financial contributions and volunteer hours and offers the Keep Communities Flowing grant program. The company also provides the H2O - Help to Others emergency assistance program and engages in environmental stewardship and workplace safety initiatives.
Workforce and Expertise
American Water employs a professional workforce of 6,500 employees who possess expertise in water and wastewater management. The company's commitment to inclusion, diversity, and equity is reflected in its hiring and operational practices. Employees focus on regulatory compliance with health and environmental regulations and collaborate with communities, developers, and municipalities to improve water and wastewater systems.