Femke Van Steenberge
About Femke Van Steenberge
Femke Van Steenberge is the Director of Customer Support at Atlas, where she has worked since 2022. She holds a Bachelor's degree in Social Sciences from Katholieke Universiteit Leuven and a Master's degree in Business/Corporate Communications, and has extensive experience in customer support and implementation roles across various companies.
Work at Atlas
Femke Van Steenberge serves as the Director of Customer Support at Atlas, a position she has held since 2022. In this role, she has successfully built and scaled a global Customer Support function, which focuses on managing incoming customer queries and overseeing daily operations. She has driven the evaluation and deployment of support resources, tools, and technologies to enhance service delivery. Additionally, she implemented service metrics and KPIs to ensure the expected level of service and value from the solutions offered by Atlas HXM.
Education and Expertise
Femke Van Steenberge holds a Bachelor's degree in Social Sciences from Katholieke Universiteit Leuven, which she completed from 2006 to 2009. She further pursued a Master's degree in Business/Corporate Communications at the same institution from 2009 to 2010. Additionally, she studied Communication, Journalism, and Related Programs at Universitat Autònoma de Barcelona, earning her Master's degree from 2010 to 2011. Her educational background equips her with a strong foundation in communication and social sciences, which supports her professional endeavors in customer support and management.
Previous Experience
Before her current role at Atlas, Femke Van Steenberge worked at ELEMENTS GLOBAL SERVICES in various capacities. She served as a Solution Manager EOR for a brief period in 2022 and as a Senior Implementation Manager from 2019 to 2021. Her role as a Global Implementation Consultant at ELEMENTS GLOBAL SERVICES spanned four years, from 2017 to 2021. Earlier in her career, she held positions at ADP Streamline, including Implementation Coordinator for Major Accounts and Central Services Setup Coordinator, contributing to her extensive experience in implementation and customer support.
Career Development
Femke Van Steenberge's career began with roles in marketing and audience development, including positions at MTV Networks and BOZAR. These early experiences laid the groundwork for her transition into customer support and implementation roles. Over the years, she has developed a comprehensive skill set that includes managing customer queries, implementing service metrics, and leading support teams. Her diverse background across various organizations has contributed to her expertise in building effective customer support functions.