Samantha Hughes
About Samantha Hughes
Samantha Hughes is an Implementation Manager at Atlas, bringing over ten years of customer service experience to her role. She holds a Bachelor of Arts in English from Illinois State University and has worked in various customer service positions across multiple companies.
Work at Atlas
Samantha Hughes has been serving as an Implementation Manager at Atlas since 2021. In this role, she is responsible for overseeing the implementation of projects and ensuring that clients receive effective support throughout the process. Her extensive experience in customer service and account management contributes to her ability to manage client expectations and deliver successful outcomes.
Education and Expertise
Samantha Hughes completed her Bachelor of Arts in English at Illinois State University from 2007 to 2011. This educational background has equipped her with strong communication skills, which are essential in her current role as an Implementation Manager. Her expertise in customer service, developed over more than ten years, enhances her effectiveness in managing client relationships.
Background in Customer Service
Samantha Hughes has over ten years of experience in customer service, having held various positions across multiple organizations. Her career began as an intern at Illinois State University, followed by roles at Lindt & Sprungli, MISUMI USA, and MicroTek. This diverse background has provided her with a solid foundation in support, scheduling, and contract administration.
Previous Work Experience
Prior to her current position at Atlas, Samantha Hughes worked in several roles that contributed to her professional development. She served as an Assistant Manager at Lindt & Sprungli from 2010 to 2013, a Customer Service Representative at MISUMI USA from 2014 to 2016, and a Customer Service Coordinator at MicroTek in 2016. Additionally, she held positions at Attune as an Account Manager and Senior Account Manager from 2017 to 2021.