Avid Ratings
Avid Ratings provides a comprehensive suite of platforms and tools for homebuilders, including AvidCX for customer experience, AvidWarranty for AI-powered warranty management, and HomeKeep for home management and maintenance.
Services
Avid Ratings offers a suite of platforms tailored to the customer experience needs of homebuilders. The primary services include AvidCX, a 360º customer experience platform, AvidWarranty, an AI-powered home warranty management platform, and HomeKeep, a home management and maintenance solution. Additionally, Avid Ratings provides homebuilder research and reporting tools, a digital performance dashboard with real-time data and visualizations, and tools for generating and curating customer reviews on Google and Zillow.
Products
Avid Ratings' product line includes AvidCX, which offers features for capturing customer feedback, generating reviews, and integrating with systems like Salesforce and MarkSystems. AvidWarranty is focused on warranty management, featuring AI-driven triage and a punch list manager. HomeKeep addresses home management and maintenance, providing digitized home information and automated reminders. All products emphasize user interaction and data integration, catering to the specific needs of homebuilders and homeowners.
Partnerships
Avid Ratings has formed an exclusive partnership with Zillow, allowing them to showcase their homebuilder brands on the most-visited real estate website in the United States. This partnership amplifies the visibility and credibility of the homebuilders using Avid Ratings' platforms.
Awards and Recognitions
Avid Ratings celebrates excellence in the homebuilding industry through multiple award programs. The Avid Awards recognize the top homebuilders across North America, while the Avid Service Awards highlight outstanding employees within these companies. These awards serve to acknowledge and promote industry leaders committed to superior customer service and quality.
Interactive Digital Dashboard
Avid Ratings provides a digital dashboard tailored for homebuilders to monitor and manage their performance. This dashboard offers real-time data and interactive visualizations, customizable for every employee, and is integrated with key business systems for automated data sharing. The dashboard serves as a comprehensive tool for homebuilders to track customer satisfaction, operational efficiency, and market benchmarks.