Avoca
Avoca, formerly known as synergy.ai, is a B2B company that provides a 24/7 intelligent customer communications platform for SMBs, handling both inbound and outbound communications.
Company Overview
Avoca, previously known as synergy.ai, launched in 2023. The company operates in the B2B sector, specializing in equipping small and medium-sized businesses (SMBs) with an intelligent customer communications platform available 24/7. Avoca was also part of Y Combinator's W23 batch.
B2B Intelligent Customer Communications Platform
Avoca provides SMBs with a comprehensive customer communications platform that operates round the clock. The platform handles inbound messaging through calls, texts, and emails. Moreover, it manages outbound communication tasks like booking reminders, review requests, and future follow-ups, ensuring seamless interactions with customers.
Inbound and Outbound Communications
Avoca's platform supports both inbound and outbound customer communications. Inbound services cover calls, texts, and emails, allowing businesses to receive customer inquiries and feedback efficiently. Outbound communications include sending booking reminders, requesting reviews, and scheduling future follow-ups, thus facilitating proactive customer engagement.
Y Combinator W23 Batch Participation
In 2023, Avoca was selected to participate in Y Combinator's prestigious W23 batch. This inclusion underscores the company's innovative approach to enhancing customer communications for SMBs and positions it within a network of high-potential startups.