Syarif F.
About Syarif F.
Syarif F. is an Anti Fraud & QA Supervisor with extensive experience in fraud prevention and quality assurance. He has worked at AwanTunai and PT Tokopedia, where he implemented automation processes and developed strategies to enhance fraud investigation efficiency.
Current Role at AwanTunai
Syarif F. serves as the Anti Fraud & QA Supervisor at AwanTunai, a position he has held since 2021. In this role, he oversees anti-fraud initiatives and quality assurance processes. His responsibilities include implementing automation processes and standard operating procedure (SOP) changes to enhance the efficiency of fraud investigations. Syarif's contributions are critical in ensuring the integrity of the company's operations.
Previous Experience at AwanTunai
Before becoming the Anti Fraud & QA Supervisor, Syarif worked at AwanTunai as an Anti Fraud & Quality Assurance Staff from 2019 to 2021. During this time, he focused on fraud investigation and quality assurance, contributing to the development of strategies aimed at fraud prevention and detection through data analysis.
Experience at PT Tokopedia
Syarif has a background in various roles at PT Tokopedia, where he worked from 2017 to 2019. His positions included Case Management General & Bugs, Fraud - Trust & Safety, and CSR Email. In these roles, he was involved in managing cases related to fraud and ensuring customer service quality. His efforts were instrumental in maintaining operational standards and addressing customer concerns.
Educational Background
Syarif studied at Universitas Islam Negeri Bandung, where he earned a degree in Ilmu Komunikasi (Communication Science) from 2012 to 2016. This educational background provided him with foundational knowledge and skills that are applicable in his professional roles, particularly in communication and analysis.
Key Achievements in Fraud Prevention
In his roles, Syarif has played a significant part in enhancing fraud investigation processes, ensuring 100% accuracy in weekly reports related to fraud, quality assurance, and investigations. His work has contributed to reducing credit losses through improved strategies for fraud prevention and detection.