Ramanpreet Singh Ahuja
About Ramanpreet Singh Ahuja
Ramanpreet Singh Ahuja serves as the Divisional Manager for Customer Experience at Bajaj Auto Ltd, where he has worked since 2020. He has extensive experience in the automotive industry, having previously held managerial positions at Volkswagen India and Maruti Suzuki India Limited.
Work at Bajaj Auto Ltd
Ramanpreet Singh Ahuja has been employed at Bajaj Auto Ltd since 2017, where he currently holds the position of Divisional Manager (Customer Experience) - Pan India. His role involves navigating the setup and administration of business growth objectives in a rapidly changing environment. He has also served as the Divisional Manager – International Business South Asia, overseeing operations in Bangladesh, Nepal, and Sri Lanka. Ahuja has contributed to the development of IT-enabled tools to streamline operations and ensure alignment with company objectives. He leads the transformation journey of end-to-end customer experience by designing customer surveys across various sales, service, and finance episodes.
Previous Experience
Before joining Bajaj Auto Ltd, Ahuja worked at Volkswagen India as a Zonal Manager from 2012 to 2017. His earlier career includes significant roles at Maruti Suzuki India Limited, where he served as Regional Manager - Sales Support from 2006 to 2012, and held various positions including Area Manager and Manager Corporate Sales. He also worked at Johnson Controls-Hitachi Air Conditioning India Limited as Area Manager - Sales for Central Western U.P. His diverse experience spans over a decade in the automotive and sales sectors.
Education and Expertise
Ahuja holds a Bachelor's degree in Mechanical Engineering from Barkatullah University, Bhopal, which he completed from 1998 to 2002. He also earned a Post Graduate Diploma in Management with a focus on Marketing and General Management from the Kirloskar Institute of Advanced Management Studies (KIAMS) between 2000 and 2004. His educational background equips him with a strong foundation in both engineering and management principles, enhancing his expertise in customer experience and business growth strategies.
Achievements in Customer Experience
At Bajaj Auto Ltd, Ahuja has conceptualized, tested, and implemented the Net Promoter Score (NPS) System across the Motorcycle Business Unit. His focus on achieving business growth objectives includes leveraging human capital and mentoring talented professionals. He plays a key role in transforming customer experience by leading initiatives that enhance customer feedback mechanisms and operational efficiency.