Austina C.
About Austina C.
Austina C. is a Human Resource Associate at BC Centre for Ability in Vancouver, British Columbia, with a background in customer service and human resources. She has experience in conflict resolution, leadership coaching, and has worked in various roles at Richmond Olympic Oval and Starbucks.
Current Role at BC Centre for Ability
Austina C. has been serving as a Human Resource Associate at the BC Centre for Ability since 2020. In this role, she supports the People & Culture Leader in executing essential HR processes, including compensation and talent acquisition. Austina collaborates with various departments to address talent requirements and necessities, ensuring alignment with organizational goals. She also acts as the administrator for employee health and benefits, contributing to the overall well-being of the workforce.
Previous Experience at Richmond Olympic Oval
Austina C. worked at the Richmond Olympic Oval from 2014 to 2020, holding two positions. Initially, she served as a Customer Service Representative for 10 months, followed by a role as a Member Care Consultant for five years. In these positions, she focused on enhancing member experiences and providing support to customers, which contributed to her development in the field of human resources.
Background in Customer Service
Austina C. has a diverse background in customer service, having worked at Starbucks in various capacities. She was a Barista from 2011 to 2014 and later became a Shift Supervisor from 2009 to 2010. Additionally, she worked as a Color Consultant at SEPHORA for 7 months in 2013. These roles provided her with foundational skills in customer interaction and team leadership.
Education and Professional Development
Austina C. studied Human Resource Management at Simon Fraser University, where she earned a Certificate from 2020 to 2022. Prior to this, she completed a Makeup Artistry Program at Vancouver Community College in 2013. Her educational background supports her expertise in human resources and enhances her ability to manage employee relations effectively.
HR Processes and Initiatives
In her current role, Austina C. has developed onboarding, off-boarding, and policy and procedures processes. She works with unions on conflict resolution and provides leadership coaching. Her initiatives aim to streamline HR operations and improve employee engagement within the organization.