Best Upon Request
Best Upon Request provides comprehensive concierge services for employees, healthcare professionals, patients, and commercial real estate tenants across the United States, offering on-site, mobile, and virtual solutions since 1989.
Services
Best Upon Request offers a range of concierge services that cater to employees, healthcare professionals, patients, and commercial real estate tenants. Their services include errand running, travel planning, and home-based help. They provide on-site, mobile, and virtual concierge solutions, ensuring flexibility and accessibility for their clients.
Specialized Concierge Programs
Best Upon Request has designed specialized programs for various sectors including maternity, healthcare employees, physicians, and emergency departments. Their Maternity Concierge Program supports new and expecting mothers, while their Healthcare Employee Concierge Program helps maintain work-life balance for healthcare workers. The Physician Concierge Program aims to prevent burnout and improve job satisfaction, and the Emergency Department Concierge Program focuses on optimizing patient flow and reducing staff stress.
Technology and Innovations
The company uses proprietary technology to enhance its services. Their CyberButler® software, which is PCI-compliant, handles concierge duties and point-of-sale transactions. They also provide a mobile app called BestURequest for convenient concierge service requests. Best Upon Request also offers monthly and annual reports with actionable insights and program statistics.
Company History
Best Upon Request was founded in 1989 and has since grown to operate across the United States, from Connecticut to California. In 2014, the company adopted Holacracy as its organizational operating system to improve efficiency and responsiveness. They are certified as a Minority and Women Business Enterprise and have been recognized as a Great Place to Work-Certified™ company.
Board of Advisors
Best Upon Request benefits from the guidance of a Board of Advisors comprising thought leaders from various fields. This board provides strategic insights and helps steer the company’s direction. The involvement of these experienced advisors underscores the company's commitment to excellence and continuous improvement.