Birdeye
Birdeye provides an AI-powered platform for local businesses to manage customer interactions and improve their online presence through a comprehensive suite of products and integrations.
Services
Birdeye provides an AI-powered platform designed to help local businesses manage customer interactions digitally. Among the services offered are Reviews, Social, Listings, Messaging, Webchat, Referrals, Pages, Google Seller Ratings, Appointments, Mass Texting, Payments, Surveys, Insights, Benchmarking, and Ticketing. These services are aimed at improving customer engagement, streamlining operations, and enhancing overall business efficiency.
Products
Birdeye offers a wide range of products targeting different aspects of customer interaction and business management. The Listings feature manages online business presence across more than 100 sites, including major platforms like Google, Facebook, and Bing. The Webchat product enables real-time engagement with website visitors and supports virtual consults. Payments offers several payment methods without any hidden fees, and Surveys allows businesses to create and analyze feedback. Other notable products include BirdAI, which aids in generating social content and responding to reviews, and the Referrals tool for automating referral campaigns.
Software Integrations
Birdeye integrates with over 3,000 software systems, accommodating popular customer relationship management (CRM) and practice management systems (PMS). Key integrations include Salesforce, Hubspot, QuickBooks, and Dentrix. This wide range of integrations ensures that businesses can seamlessly incorporate Birdeye's tools into their existing workflows and systems.
AI Capabilities
The platform's BirdAI feature leverages artificial intelligence to support various business functions. BirdAI helps businesses generate social content, analyze customer feedback, respond to reviews, and chat with website visitors in real-time. This use of AI enhances the ability to manage customer interactions more efficiently and derive actionable insights from customer feedback.
Awards and Recognition
Birdeye has received multiple awards and recognitions for its products and company culture. Notable acknowledgments come from G2, TrustRadius, and Comparably, which recognize Birdeye for its outstanding features and positive workplace environment. These accolades reflect the company's commitment to excellence in product development and maintaining a supportive company culture.