Alexandra Barreto
About Alexandra Barreto
Alexandra Barreto is an Enterprise Customer Success Associate with extensive experience in human resources and customer success roles across various companies in Puerto Rico. She manages a diverse portfolio of clients, utilizing a data-driven approach to enhance customer experiences and drive business objectives.
Work at BrainHi
Alexandra Barreto currently serves as an Enterprise Customer Success Associate at BrainHi, a position she has held since 2023. In this role, she manages a diverse portfolio of mid-market and enterprise clients, which collectively generate $550K in Annual Recurring Revenue (ARR). Her responsibilities include conducting comprehensive business reviews and discovery meetings to align solutions with clients' business objectives. Previously, she worked as a Customer Success Specialist at BrainHi from 2021 to 2023, where she focused on client onboarding and ongoing engagement.
Previous Employment Experience
Prior to her current role, Alexandra Barreto held several positions in human resources across various organizations. She worked at FirstBank as a Human Resources Representative from 2019 to 2021. Before that, she was a Human Resources Representative and Safety Coordinator at Curtis Instruments, Inc. from 2016 to 2019. Her earlier experience includes a role as a Talent Consultant at Jobs Caribe, Inc. in 2016 and as a Human Resources Administrative Assistant at Smith+Nephew in 2015.
Education and Expertise
Alexandra Barreto earned her Bachelor's degree in Labor and Industrial Relations from the University of Puerto Rico, Río Piedras, completing her studies from 2008 to 2013. Her educational background provides her with a solid foundation in human resources and employee relations, which she applies in her current role in customer success. She utilizes a data-driven approach to identify opportunities for client engagement and improvement.
Client Management Skills
In her role as an Enterprise Customer Success Associate, Alexandra Barreto manages a portfolio of over 150 small and medium-sized business (SMB) clients. She oversees their entire lifecycle, from onboarding to ongoing engagement, ensuring that clients receive the necessary support and resources. Alexandra proactively identifies at-risk accounts and implements effective strategies to resolve issues, enhancing the overall customer experience.
Collaborative Approach
Alexandra Barreto collaborates with multiple departments, including sales, product, marketing, and support teams, to improve the customer experience. Her role requires effective communication and teamwork to ensure that client needs are met and that solutions are tailored to their specific business objectives. She also provides in-depth product knowledge through technical guidance and training, empowering customers to maximize their use of the product.