Diana Torres Colón
About Diana Torres Colón
Diana Torres Colón is an Onboarding Specialist at BrainHi, where she has worked since December 2019. She has a diverse background in customer service, customer success, and engineering, with a Bachelor of Business Administration in Human Resources Management and a Bachelor of Science in Mechanical Engineering.
Work at BrainHi
Diana Torres Colón has been working at BrainHi since December 2019 as an Onboarding Specialist. In this role, she has contributed to the onboarding process for new clients, ensuring a smooth transition and integration into the company's services. Prior to her current position, she served as a Customer Success Manager for eight months and as an Account Manager for two years. Her experience at BrainHi spans over five years, during which she has developed a strong understanding of customer needs and service delivery.
Education and Expertise
Diana holds a Bachelor of Business Administration (BBA) in Human Resources Management from the Inter-American University of Puerto Rico-Metropolitan Campus, which she completed from 2016 to 2017. Additionally, she earned a Bachelor of Science (BS) in Mechanical Engineering from the University of Puerto Rico-Mayaguez, studying from 2013 to 2016. Her educational background encompasses both business and engineering disciplines, providing her with a diverse skill set applicable in various professional contexts.
Background
Diana has a varied professional background, beginning her career in 2012 as an Administrative Assistant at the University of Puerto Rico-Ponce. She has held multiple roles in academia and industry, including positions as a Research Engineer and Chief Engineer for projects in the Department of Mechanical Engineering at the University of Puerto Rico-Mayaguez. Her experience also includes a Manufacturing Engineering Internship at UTC Aerospace Systems in 2015 and work as an Academic Executive and Academic Staff for the National Society of Professional Engineers.
Achievements
Throughout her career, Diana has accumulated over five years of experience in customer service and four years in customer success, managing accounts of various sizes, including small, medium, and enterprise clients. Notably, she participated in a project at the University of Puerto Rico-Mayaguez in 2016, focusing on measuring the entrepreneurial ecosystem, which highlights her involvement in research and development initiatives.