Gladymar Rivera
About Gladymar Rivera
Gladymar Rivera is a Customer Success Specialist and Account Manager at BrainHi, where she has worked since 2020. With a background in hospitality and film production, she has developed skills in SaaS operations and project management, while advocating for clients to enhance their experience.
Work at BrainHi
Gladymar Rivera has been employed at BrainHi since 2020, serving as a Customer Success Specialist and Account Manager. In this role, she focuses on enhancing customer experiences and advocating for clients within the organization. She collaborates with various teams, including product, sales, and live support, to ensure effective information sharing and to drive SaaS adoption rates. Her contributions include providing critical insights to the product team, which aids in the continuous improvement of the platform.
Previous Experience in Hospitality
Before joining BrainHi, Gladymar Rivera worked at La Concha Resort in San Juan, Puerto Rico. She held two positions there: as a Rooms Controller and Team Leader from 2016 to 2018, and as a Catering Coordinator from 2018 to 2019. These roles allowed her to develop valuable skills in hospitality management and customer service, contributing to her overall expertise in client relations.
Background in Film Production
Gladymar Rivera has experience in the film industry, having worked as a Production Assistant in Freelance Film Production from 2015 to 2018. This role provided her with insights into project management and collaboration within a creative environment, further enhancing her skill set and adaptability across different sectors.
Education and Expertise
Gladymar Rivera earned a Bachelor of Arts in Communications from Universidad del Sagrado Corazón, completing her studies from 2013 to 2017. Her educational background has equipped her with strong communication skills, which she applies in her current role. She has developed expertise in hospitality, SaaS operations, and customer engagement, which supports her professional endeavors.
Experience at Walt Disney World
Gladymar Rivera worked at Walt Disney World in Orlando, Florida, as a Merchandise team member from 2014 to 2015. This experience contributed to her understanding of customer service in a high-demand environment and reinforced her ability to engage effectively with diverse clientele.