Belinda Serrano
About Belinda Serrano
Belinda Serrano is an Information Security Analyst with extensive experience in troubleshooting and repairing hardware and software. She has worked in various roles across multiple companies and holds degrees in Networking Technology and Network Systems Administration.
Work at Breakthru Beverage Group
Belinda Serrano currently serves as an Information Security Analyst at Breakthru Beverage Group. She has held this position since 2021, contributing her expertise in information security within the organization. Her role involves ensuring the security of information systems and protecting sensitive data, leveraging her extensive background in networking and troubleshooting.
Education and Expertise
Belinda Serrano has a solid educational foundation in technology and networking. She earned a Bachelor's degree in Network and Communications Management with a focus on CISCO Networking Fundamentals from DeVry University, completing her studies from 2012 to 2016. Additionally, she holds an Associate of Applied Science (AAS) in Visual Communication/Graphic Design from Triton College, obtained between 2006 and 2008. She also achieved an AAS in Network Systems Administration from DeVry University from 2009 to 2012. Furthermore, she completed a diploma in Networking Technology at Advanced Career Training in 2000.
Background in Information Technology
Belinda Serrano has a diverse background in information technology, with experience spanning over two decades. She began her career as a Research Analyst and Lead Customer Service Representative at Nova Information Systems from 2001 to 2004. She then transitioned to various roles, including Account Representative and Administrative Assistant at Arnold Logistics from 2006 to 2009, and Helpdesk Analyst at Apogee Enterprises, Inc. from 2012 to 2013. She progressed to more advanced positions, serving as a Senior Infrastructure Support Engineer from 2018 to 2021 before her current role.
Technical Skills and Proficiencies
Belinda Serrano possesses extensive technical skills in information technology. She has a comprehensive understanding of various operating systems, including multiple versions of Windows and MAC OS. Her expertise includes troubleshooting and repairing a wide range of hardware and software, notably Dell Power Edge servers and Cisco Catalyst Routers & Switches. She is proficient in networking technologies such as LAN, TCP/IP, WAN, WAP, and VoIP, and has experience with diverse hardware devices, including Intermec label printers and APC Symmetra LX.
Customer Service and Professionalism
Throughout her career, Belinda Serrano has been recognized for her excellent customer service skills and dependability. Her roles have required strong interpersonal skills and a commitment to providing support and solutions to clients and colleagues alike. This focus on customer service has been a consistent theme in her professional journey, contributing to her reputation in the field of information technology.