Chris Harrell
About Chris Harrell
Chris Harrell is a Customer Service Representative specializing in Order Management and Operations at Breakthru Beverage Group, where he has worked since 2007. He has extensive experience in processing various types of orders and troubleshooting related issues, demonstrating strong coordination skills with multiple stakeholders.
Work at Breakthru Beverage Group
Chris Harrell has been employed at Breakthru Beverage Group since 2007, serving as a Customer Service Representative specializing in Order Management and Operations. In this role, he has accumulated 17 years of experience in North Wales, PA. His responsibilities include processing various types of orders, such as special, retail, sample, military, and returns, utilizing the PLCB’s Oracle website and SAP. Harrell also coordinates retail requests for Special Order products, collaborating with Business Managers, purchasers, and the PLCB to ensure efficient order fulfillment.
Education and Expertise
Chris Harrell studied at Mastbaum vo-tech from 1984 to 1986, focusing on technical skills relevant to his career. He also attended Bristol High School from 1986 to 1988, where he achieved a Business qualification. His expertise includes troubleshooting order issues related to SAP customer setup, material master setup, sales team assignments, material pricing, and warehouse shipping. Harrell is knowledgeable in Liquid Analytics mobility applications, which assist sales associates in navigating the system for accurate order placement.
Background in Customer Service and Operations
Before his current role, Chris Harrell worked as a Catering Representative at Breakthru Beverage Group from 2016 to 2017. His previous experience also includes a position as a Cashier/Operator at Fred Beans Automotive from 2014 to 2015. Throughout his career, he has developed extensive experience in customer service and operations, focusing on order management and coordination with suppliers for expense report approvals.
Order Processing and Coordination Skills
Harrell possesses significant skills in processing expense reports and coordinating with suppliers to approve charged back expenses. He works closely with sales associates, the PLCB, and Breakthru’s warehouse to ensure accurate and efficient order fulfillment. His role requires a strong understanding of various order types and the ability to troubleshoot issues effectively, contributing to streamlined operations within the organization.