Marsha Redd
About Marsha Redd
Marsha Redd is an Inside Sales Representative at Breakthru Beverage Group in Linthicum Heights, Maryland, with a strong background in customer service and sales. She has maintained high performance metrics throughout her career, including a customer service accuracy rate of 99.7%.
Work at Breakthru Beverage Group
Marsha Redd has served as an Inside Sales Representative at Breakthru Beverage Group since 2015. In her role, she operates from Linthicum Heights, Maryland. Redd has consistently maintained a service level of 97% or higher, demonstrating her commitment to customer satisfaction. She has achieved a customer service accuracy rate of 99.7%, reflecting her attention to detail and efficiency in handling customer inquiries and orders.
Previous Experience at Culinary Services Group
Before joining Breakthru Beverage Group, Marsha Redd worked at Culinary Services Group as a Dietary Service Manager for 10 months in Encore at Turf Valley from 2013 to 2014. In this position, she was responsible for overseeing dietary services, ensuring compliance with health standards, and managing staff. Her experience in this role contributed to her strong customer service skills.
Education and Expertise
Marsha Redd completed her education at Lansdowne High School, where she studied General Studies from 1985 to 1989. Her educational background has equipped her with foundational skills that complement her professional expertise. Redd possesses strong knowledge of wine and spirits, which allows her to recommend comparable products effectively and suggest items that enhance customer clientele and revenue.
Technical Skills and Proficiencies
Marsha Redd has developed expertise in navigating various system software essential for her role. She is proficient in SAP, Excel, and Soft Phone technologies, which she utilizes to assist customers efficiently. Her ability to leverage these tools contributes to her high performance in customer service and sales.
Performance Metrics and Achievements
Throughout her career, Marsha Redd has maintained impressive performance metrics. At Breakthru Beverage Group, she has consistently achieved a call monitoring score of 97% or higher. These metrics highlight her dedication to providing high-quality service and her effectiveness in her role as an Inside Sales Representative.