Michelle Memmo
About Michelle Memmo
Michelle Memmo serves as the HR Service Delivery Lead at Breakthru Beverage Group, where she specializes in case management, knowledge management, and process improvement. With a background in Human Resource Management and International Business, she utilizes data from the Dovetail platform to provide insights and trends to stakeholders.
Work at Breakthru Beverage Group
Michelle Memmo serves as the HR Service Delivery Lead at Breakthru Beverage Group, a position she has held since 2023. In this role, she leads solution design across various areas, including case management, knowledge management, portals, document management, and reporting. She is responsible for delivering data and reporting details from the Dovetail platform to internal stakeholders, helping to identify trends and insights within different markets and departments. Michelle also leads weekly meetings with a team of six members to enhance knowledge articles and solutions, contributing to process improvement within the HR Service Delivery department.
Education and Expertise
Michelle Memmo has a strong educational background in business and human resources. She studied International Business at Universidad Nebrija for 11 months in 2016. She also holds a Bachelor's degree in Human Resource Management from Salisbury University - Perdue School of Business, where she studied from 2014 to 2018. Her expertise includes leading solution design, case management, and knowledge management, as well as proficiency in data reporting and analysis using the Dovetail platform.
Background
Before her current role, Michelle Memmo gained valuable experience at Breakthru Beverage Group in various capacities. She worked as a Talent Acquisition Coordinator from 2019 to 2021 and later as an HR Service Delivery & Solutions Specialist from 2021 to 2023. Prior to joining Breakthru, she worked as a Professional Recruiter at Tech USA in Chicago, Illinois, from 2018 to 2019. Additionally, she completed a Quality and Standards Internship at Aramark in 2017 for three months in the Greater Chicago Area.
Achievements
Michelle Memmo has demonstrated a commitment to continuous learning and process improvement throughout her career. She actively participates in ongoing training with the Dovetail platform to stay updated on its features and capabilities. Her involvement in change management and process improvement initiatives within the HR Service Delivery department highlights her focus on enhancing operational efficiency and supporting business partners and stakeholders.