Philip Legore
About Philip Legore
Philip Legore is a Customer Service Representative at Breakthru Beverage Group in North Wales, PA, where he has worked since 2018. He has extensive experience in order management and customer service, having previously worked at Jones Apparel Group for ten years.
Work at Breakthru Beverage Group
Philip Legore has been employed at Breakthru Beverage Group as a Customer Service Representative since 2018. In this role, he coordinates with warehouse and sales representatives to manage customer returns and ensure timely pickups. His responsibilities include assisting the Sales team and the Pennsylvania Liquor Control Board (PLCB) with resolving order-related issues efficiently. Legore plays a crucial role in maintaining customer satisfaction through effective communication and problem-solving.
Previous Experience at Jones Apparel Group
Before joining Breakthru Beverage Group, Philip Legore worked at Jones Apparel Group for ten years, from 2005 to 2015, in Bristol, PA. During his tenure, he focused on customer service and order fulfillment. His role involved assisting with order-related issues and ensuring smooth operations within the customer service department. This experience contributed to his skills in managing customer inquiries and processing orders efficiently.
Education and Expertise
Philip Legore studied at Penn State University, where he earned a Bachelor’s Degree in Audiovisual Communications Technologies/Technicians. His educational background provides him with a solid foundation in technology, which he applies in his current role, particularly in utilizing computer systems for order management and customer service tasks.
Technical Skills in Order Management
In his current position, Philip Legore utilizes JD Edwards and SAP computer systems for order management and customer service tasks. He is responsible for entering and processing orders through the Pennsylvania Liquor Control Board web portal. Additionally, he prepares daily order tracker reports using Excel to monitor order processing and fulfillment, showcasing his proficiency in data management and reporting.