Ryan Olson
About Ryan Olson
Ryan Olson is a Senior Infrastructure Support Engineer at Breakthru Beverage Group, where he has worked since 2019. He has a background in IT support roles at Hub Group and holds a certification in Computer Systems Networking and Telecommunications from Joliet Junior College.
Work at Breakthru Beverage Group
Ryan Olson has been employed at Breakthru Beverage Group as a Senior Infrastructure Support Engineer since 2019. In this role, he focuses on providing technical support and infrastructure solutions. He has contributed to the organization by redesigning the walkup ticketing process, which resulted in improved metrics capture. His responsibilities include acting as a point of escalation for L1 and L2 teams, ensuring that critical projects are completed and customer service level agreements (SLAs) are maintained.
Previous Experience at Hub Group
Ryan Olson worked at Hub Group in various roles from 2013 to 2019. He began as an IT Service Desk Technician from 2013 to 2016, where he provided technical support in Oakbrook, Illinois. He then transitioned to the role of End User Computing Specialist from 2016 to 2018, continuing his work in the same location. Following that, he served as an IT Service Desk Analyst and Cherwell Subject Matter Expert (SME) from 2018 to 2019. During his tenure at Hub Group, he successfully organized and implemented a Cherwell upgrade from version 9.2.0 to 9.6.3.
Education and Expertise
Ryan Olson studied at Joliet Junior College from 2013 to 2014, focusing on Computer Systems Networking and Telecommunications. He achieved a specialization in Networking during his studies. This educational background has equipped him with the necessary skills to excel in his roles within IT support and infrastructure engineering.