Shannon Pacious
About Shannon Pacious
Shannon Pacious serves as the Director of Customer Care at Breakthru Beverage Group, where she has worked since 2022. She holds an MBA from the University of Maryland Global Campus and has extensive experience in customer care management and training.
Work at Breakthru Beverage Group
Shannon Pacious currently serves as the Director of Customer Care at Breakthru Beverage Group, a position held since 2022. Prior to this role, she was the Senior Customer Care Manager from 2019 to 2022 and the Customer Care Manager from 2014 to 2019. Throughout her tenure, she has focused on enhancing customer service delivery and associate development. Her responsibilities have included overseeing customer care operations and implementing training programs aimed at improving service quality.
Education and Expertise
Shannon Pacious earned a Master of Business Administration (MBA) from the University of Maryland Global Campus. She also holds a Bachelor of Arts (B.A.) in Communication from Susquehanna University, completed between 2005 and 2009. Her educational background supports her expertise in high volume transaction processing, performance metrics, and quality analytics, which are essential in her current role.
Background
Before joining Breakthru Beverage Group, Shannon Pacious worked at The Charmer Sunbelt Group. She held the position of Quality Analyst from 2012 to 2013 and was promoted to Team Lead from 2013 to 2014. These roles contributed to her understanding of quality assurance processes and team management, which she later applied in her customer care roles.
Achievements
Shannon Pacious has demonstrated a strong ability in training and quality analytics throughout her career. Her proficiency in associate development and delivering ideal customer service has been recognized in her roles at Breakthru Beverage Group. Her experience in managing customer care teams in high-pressure environments has contributed to the overall performance and efficiency of the customer service department.