Broadlume
Broadlume provides comprehensive digital solutions and business management tools for flooring retailers, serving over 3,000 clients with a range of services including SEO, digital advertising, and integrated software.
Services
Broadlume provides a variety of services tailored to flooring retailers. These include digital advertising services to help you reach more customers and SEO services designed to improve your search engine ranking. The company also offers ratings and reviews management to gather and monitor customer feedback, as well as web chat and texting services for instant customer communication. Additionally, Broadlume's call tracking and recording services assist in customer interaction analysis, while its retail lead management tools streamline lead handling. Payment processing services, integrated accounting software, and inventory management software also form part of the comprehensive service list. Broadlume's job costing software and customizable reporting tools are designed to meet specific business needs.
Products
Broadlume offers an extensive product catalog featuring over 300 brands. Its flooring visualizer tool allows customers to preview products in their homes before making a purchase, and the retail selling system seamlessly integrates website and physical showroom experiences. Broadlume also provides in-store visualization tools, making it easier for consumers to see how different flooring options may look in their spaces. The e-commerce sample ordering service makes it convenient for customers to receive product samples for better decision-making.
Business Management Solutions
Broadlume offers integrated business management software that combines accounting, inventory, and job costing functionalities. This suite includes customizable reporting tools that enable detailed analysis and insights. The software aims to streamline operations and improve efficiency for flooring retailers. Broadlume’s bundled services provide a cohesive system for managing various aspects of the business, from financial management to customer interactions.
Customer Support and Engagement
Broadlume ensures robust customer support and engagement through its digital retailing technology, designed to improve the shopping experience. The company offers exclusive territories to limit competition among retailers and serves over 3,000 flooring retailers across the industry. Web chat and texting services facilitate instant communication with customers, while call tracking and recording services aid in improving customer service.
Educational Resources and Events
Broadlume supports educational growth within the flooring retail industry by providing webinars and workshops. Additionally, it hosts industry events like Jason Goldberg's 48-Hour Bootcamp, which is designed to offer intensive training for retailers. The company also maintains a blog that shares insights, training materials, and educational content for flooring dealers, keeping them informed about industry trends and best practices.