Broadvoice
Broadvoice offers a range of cloud-based communication solutions, including business phone systems, video tools, and a business texting platform called Bubble.
Services
Broadvoice provides a variety of cloud-based communication solutions tailored for businesses. Its offerings include comprehensive business phone systems, advanced video and collaboration tools, business texting services, robust call center solutions, SIP trunking, and specialized hardware. These services are designed to facilitate efficient and seamless communication for organizations of all sizes.
Cloud Contact Center
Broadvoice's cloud contact center is equipped with multiple advanced features to enhance customer interactions. These features include AI-enabled contact center functionalities, omnichannel communication capabilities, intelligent scripting tools, and an automated dialer. These tools aim to streamline operations and improve customer service efficiency.
Platform Integrations
Broadvoice integrates with several key platforms to enhance its service capabilities. Integrations include popular platforms such as Microsoft Teams, Salesforce, and Zapier. Additionally, Broadvoice supports webhooks integration, allowing businesses to create custom automated workflows and ensure seamless communication across various tools and software applications.
Business Texting Platform: Bubble
Bubble is Broadvoice's business texting platform designed to manage SMS campaigns and automate text message scheduling. This platform allows businesses to create targeted SMS marketing campaigns and streamline communication with customers through automated text messages. Bubble enables efficient and timely customer engagement via text.
CXHub Platform
Broadvoice offers the CXHub platform, a marketplace that connects businesses with Business Process Outsourcing (BPO) services aimed at enhancing customer experience. This platform facilitates the collaboration between businesses and external service providers, ensuring optimized customer support and service management.
