Brian Stephens
About Brian Stephens
Brian Stephens is a Customer Success Manager at Broadvoice, where he has worked since 2020. He has over a decade of experience in customer service and sales roles across various telecommunications companies.
Work at Broadvoice
Brian Stephens has been employed at Broadvoice since 2018, initially serving as an Enterprise Project Manager. In this role, he has contributed to various projects for six years in Sandy, Utah. In 2020, he transitioned to the position of Customer Success Manager, where he has continued to work for four years in Salt Lake County, Utah. His responsibilities include ensuring customer satisfaction and managing client relationships effectively.
Previous Employment History
Before joining Broadvoice, Brian Stephens held several positions at Verizon Wireless. He worked as a Customer Service Representative in a retail setting from 2008 to 2009 and as a Customer Service Representative in a call center from 2005 to 2006. Additionally, he served as a Data Technical Support Coordinator from 2006 to 2008 and as an Assistant Retail Sales Operations from 2009 to 2013. Prior to his time at Verizon, he worked at QWEST COMMUNICATIONS as a Sales Service Representative from 2002 to 2005 and at MetTel as a Wireless Account Manager from 2013 to 2017.
Education and Expertise
Brian Stephens studied at Utah State University for one year from 1998 to 1999. His educational background, combined with his extensive experience in customer service and project management, has equipped him with the skills necessary to excel in his current role at Broadvoice. His expertise lies in managing customer relationships and ensuring successful project outcomes.