Katie Mathe
About Katie Mathe
Katie Mathe serves as the Director of Customer Success at Broadvoice, where she has been employed since 2023. She has extensive experience in customer success and management, having previously held positions at PHEAA, Vendr, and ezCater.
Work at Broadvoice
Katie Mathe serves as the Director of Customer Success at Broadvoice, a position she has held since 2023. In this role, she has developed a Customer Onboarding and Customer Success strategy specifically designed for medium and high touch customer segments. She advocates for customer needs by driving cross-functional alignment to address account escalations. Additionally, she is responsible for forecasting and achieving key customer success metrics, including churn, upsell, net revenue retention (NRR), product adoption, Net Promoter Score (NPS), and customer health scores. Katie leads collaboration across sales, customer support, and product management to improve customer outcomes and product adoption.
Previous Experience at Vendr
Katie Mathe worked at Vendr from 2020 to 2023, where she held several roles including Senior Customer Success Manager and Manager of Customer Success. During her tenure, she focused on enhancing customer experiences and ensuring successful outcomes for clients. Her experience at Vendr contributed to her expertise in customer success strategies and metrics, which she now applies in her current role at Broadvoice.
Career Background at PHEAA
Katie Mathe's career at PHEAA spanned from 2010 to 2018, during which she held multiple positions. She began as a Customer Service Representative and progressed to roles including Call Center Supervisor and Manager of Servicing Quality Assurance. Her experience at PHEAA provided her with a strong foundation in customer service and quality assurance, which she leveraged in her subsequent roles in customer success.
Education and Expertise
Katie Mathe earned her Master of Business Administration (MBA) from Franklin University, where she studied Business Administration and Management from 2013 to 2016. Prior to that, she obtained a Bachelor of Science in Biology from Penn State University, completing her studies from 2007 to 2011. Her educational background equips her with a solid understanding of business principles and management strategies, contributing to her effectiveness in customer success roles.
Experience at ezCater
Katie Mathe worked at ezCater from 2018 to 2020, where she served as Head of Vendor Management and Customer Service Outsource Manager. In these roles, she was responsible for managing vendor relationships and overseeing customer service operations. Her experience at ezCater enhanced her skills in vendor management and customer service, further preparing her for her leadership role in customer success.