Katie Mathe, MBA
About Katie Mathe, MBA
Katie Mathe, MBA, is the Director of Customer Success at Broadvoice, a position she has held since 2023. She has a diverse background in customer service and management, with previous roles at PHEAA, ezCater, and Vendr.
Current Role at Broadvoice
Katie Mathe serves as the Director of Customer Success at Broadvoice, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. Her leadership aims to enhance customer satisfaction and retention, contributing to the overall success of the organization.
Previous Experience at PHEAA
Katie Mathe has extensive experience at PHEAA, where she worked in various roles from 2010 to 2018. She began as a Customer Service Representative, then progressed to positions such as Call Center Supervisor and Manager of Servicing Quality Assurance (SQA). In her final role at PHEAA, she focused on quality assurance processes, ensuring high standards in customer service and operational efficiency.
Experience at ezCater
Katie Mathe worked at ezCater from 2018 to 2020, where she held two key positions. Initially, she served as the Customer Service Outsource Manager, managing external customer service operations. She then advanced to the role of Head of Vendor Management, overseeing vendor relationships and ensuring service quality within the Greater Boston Area.
Career at Vendr
At Vendr, Katie Mathe held multiple positions from 2020 to 2023. She started as a Senior Customer Success Manager, where she focused on client relationships and success strategies. She was later promoted to Manager of Customer Success, where she continued to develop and implement customer success initiatives, contributing to the company's growth and client satisfaction.
Educational Background
Katie Mathe earned her Master of Business Administration (MBA) from Franklin University, studying Business Administration and Management from 2013 to 2016. Prior to that, she obtained a Bachelor of Science in Biology from Penn State University, completing her studies from 2007 to 2011. Her educational background provides a strong foundation for her roles in customer success and management.