Manuel Pombo
About Manuel Pombo
Manuel Pombo serves as the Vice President of Site Reliability Engineering at Broadvoice, where he has worked since 2021. He has extensive experience in IT and engineering roles, previously holding positions at companies such as CONTACT and Vodafone, and has a strong focus on reliability, automation, and accountability in engineering processes.
Current Role at Broadvoice
Manuel Pombo serves as the Vice President of Site Reliability Engineering at Broadvoice since 2021. In this role, he is responsible for overseeing the reliability and performance of the company's infrastructure. His focus includes developing a globally distributed hybrid cloud infrastructure that enhances operational efficiency. His leadership in this position emphasizes the importance of automation and minimizing toil in engineering processes.
Previous Experience at GoContact
Prior to his current role, Manuel Pombo worked at GoContact in various capacities. He served as Vice President of Site Reliability Engineering for 10 months in 2021. Before that, he held the position of Director of Site Reliability Engineering and Unified Communications from 2018 to 2021, and Director of Infrastructure, Carrier Relations & CX for 5 months in 2017. His tenure at GoContact involved significant contributions to site reliability and infrastructure management.
Career Background at CONTACT
Manuel Pombo has an extensive history with CONTACT, where he held multiple roles over several years. He worked as an IT Coordinator from 2005 to 2006, Engineering Manager from 2011 to 2017, and IT Management Assessor from 2007 to 2011. He also served as a Senior IT Consultant and IT Consultant for a total of 1 year and 9 months between 2003 and 2004. His experience at CONTACT contributed to his expertise in site reliability engineering.
Educational Background
Manuel Pombo studied at Instituto Superior de Engenharia de Lisboa, where he focused on Computer Systems, Networking, and Telecommunications. He achieved a degree in Engineering, which laid the foundation for his career in IT and site reliability engineering.
Professional Philosophy and Advocacy
Manuel Pombo advocates for a culture of blameless accountability and self-healing observability within engineering teams. He emphasizes the importance of obsessive automation and toil minimization as essential components of effective engineering processes. Additionally, he promotes risk embracement and the implementation of full-spectrum SLI/O as critical aspects of site reliability engineering.