Marcy Houghton
About Marcy Houghton
Marcy Houghton serves as the LNP Lead at Broadvoice, specializing in Local Number Portability and operational excellence. With a background in customer support and logistics across various companies, she combines technological and business expertise to enhance team performance.
Work at Broadvoice
Marcy Houghton has been serving as the LNP Lead at Broadvoice since 2020. In this role, she specializes in Local Number Portability, focusing on problem prediction, detection, and resolution for complex needs. Her responsibilities include directing teams and resources to ensure operational excellence in service delivery. Houghton excels in maintaining a service-oriented environment, which is crucial for maximizing efficiency and customer satisfaction.
Previous Experience at Fuze
Prior to her current role, Marcy Houghton worked at Fuze in various capacities. She served as a Team Lead in Customer Support and Partner Logistics for 9 months in 2019. Additionally, she held the position of Senior Logistics Analyst from 2015 to 2019, where she contributed to process improvement and enhanced operational workflows. Houghton also worked as a Provisioning and Support Engineer at Fuze from 2013 to 2015.
Career Background
Marcy Houghton has a diverse career background in customer service and logistics. She began her career at TradeWinds Mechanical, where she worked for 7 years in customer service, invoicing, and dispatching. She then transitioned to NiSource, where she served as a Customer Service Representative and Trainer from 2010 to 2013. Houghton also worked at AGL Resources as a Trainer in the Retail Services Division for 7 months in 2012-2013 and as a Client Relationship Manager at Whaleback Managed Services for 8 months in 2013-2014.
Education and Expertise
Marcy Houghton combines extensive technological and business knowledge, which enables her to effectively manage teams and resources in mission-critical environments. She is skilled in Salesforce and has a strong focus on process improvement. Her expertise in Local Number Portability and customer service training further enhances her ability to address complex operational needs.
Remote Work Proficiency
Marcy Houghton has demonstrated a proven ability to work effectively in a remote work environment. This skill is increasingly important in today's business landscape, where remote operations are common. Her experience in maintaining productivity and service quality while working remotely contributes to her overall effectiveness in her current role.