Sara Ferreira
About Sara Ferreira
Sara Ferreira is an IT Specialist currently working at Broadvoice, with a background in languages, Ayurvedic medicine, and holistic practices. She combines her IT expertise with a focus on mental health and well-being, emphasizing a balanced approach to customer support.
Work at Broadvoice
Sara Ferreira currently holds the position of IT Specialist at Broadvoice, having joined the company in 2024. In this role, she applies her extensive IT knowledge and experience to support the organization's technology needs. Her focus includes enhancing customer service and ensuring efficient IT operations.
Education and Expertise
Sara Ferreira has pursued a diverse educational background. She is currently studying at the University of Lisbon, focusing on English, Italian, and Spanish Language and Literature since 2006. Additionally, she is studying Alternative and Complementary Medicine at YogaVeda Institute, aiming to become a Clinical Ayurveda Therapist. She has also completed training in Ayurvedic Medicine, Personal Training, and Yoga Teacher Training.
Background in IT Support
Sara Ferreira has a robust background in IT support, having worked in various roles across multiple organizations. Her experience includes positions such as IT Service Desk Manager at Southbank-IT and PrivatAir, as well as IT Services Engineer at Reynolds and Reynolds. She has also served as a Product Support Specialist at Cazoo, where she contributed to enhancing customer support processes.
Holistic Approach to IT
Sara Ferreira integrates holistic practices into her IT support work. She emphasizes a balanced approach, drawing from her studies in Ayurveda and yoga therapy. This perspective aims to promote mental health and well-being, both for herself and her clients, enhancing the overall customer service experience.
Achievements in Customer Support
Sara Ferreira is recognized for her effective negotiation and conflict resolution skills, which contribute to improved customer satisfaction and first-call resolution rates. Her ability to blend IT expertise with holistic practices sets her apart in the field of customer support, fostering a healthier work environment.