Shanae Mohsin
About Shanae Mohsin
Shanae Mohsin is a Customer Success Manager at Broadvoice, known for her proactive service approach and commitment to improving team processes. She began her career at Broadvoice in 2019 and transitioned to her current role in early 2021.
Work at Broadvoice
Shanae Mohsin serves as a Customer Success Manager at Broadvoice, a position she transitioned into in early 2021. In this role, she emphasizes proactive service, aiming to address client needs before they escalate into issues. Shanae has been actively involved in revamping and improving her team's processes to enhance overall efficiency and client satisfaction. Her work involves collaboration across various departments to effectively resolve client issues, demonstrating her commitment to fostering a cohesive internal environment.
Background
Shanae Mohsin began her career at Broadvoice in 2019, working in the YipTel Care department. This initial experience provided her with a strong foundation in customer service and support, which she has built upon in her current role. Her transition to Customer Success Manager reflects her growth within the company and her dedication to enhancing client experiences.
Approach to Customer Success
In her role as Customer Success Manager, Shanae Mohsin prioritizes proactive service over reactive service. This approach allows her to anticipate client needs and address potential issues before they arise. She balances empathy for clients with assertiveness, ensuring that while client interests are met, the company's objectives are also protected. This dual focus contributes to a more effective and supportive customer experience.
Team Collaboration
Shanae Mohsin enjoys working internally across departments to resolve client issues. Her collaborative approach facilitates communication and problem-solving, enabling her team to address client needs more effectively. By engaging with various teams within Broadvoice, she fosters a culture of teamwork that enhances the overall service provided to clients.