Sheila Williams
About Sheila Williams
Sheila Williams serves as the Vice President of Client Engagement at Broadvoice, where she has worked since 2021. Her extensive career includes roles in operations and client management at various companies, including XCast Labs, TriNet, and INAP.
Current Role at Broadvoice
Sheila Williams serves as the Vice President of Client Engagement at Broadvoice, a position she has held since 2021. In this role, she is responsible for overseeing client relationships and ensuring a high level of customer satisfaction. Her leadership in client engagement strategies aims to enhance the overall client experience and drive business growth.
Previous Experience at Broadvoice
Before her current role, Sheila Williams worked at Broadvoice as the Director of Call Center Operations for nine months in 2021. In this capacity, she managed call center operations, focusing on improving efficiency and service delivery to clients.
Professional Background
Sheila Williams has extensive experience in client engagement and operations management. She worked at XCast Labs, Inc as the Director of Operations & Project Management from 2010 to 2020. Prior to that, she held various roles including Supervisor at TriNet, Manager at Bella Pictures, and Manager at tremble, showcasing her diverse expertise in client services and operational management.
Early Career Experience
Sheila Williams began her career in customer service management at INAP, where she served as Regional Customer Service Manager for the West Region from 2000 to 2002. She also worked at XO Communications as Regional Retention Manager for the Pacific Region from 2003 to 2004. These early roles laid the foundation for her extensive career in client engagement and operations.