Walt Freshour
About Walt Freshour
Walt Freshour is a Business Support Supervisor at Broadvoice, where he has worked since 2021. With over 30 years of experience in the telecommunications field, he specializes in designing and testing IVR and call center scripts.
Work at Broadvoice
Walt Freshour has been employed at Broadvoice since 2021, serving as a Business Support Supervisor. In this role, he is responsible for overseeing business support operations within the company. His work is based in the Los Angeles Metropolitan Area, where he applies his extensive experience in telecommunications to enhance service delivery and support processes.
Previous Experience in Telecommunications
Prior to joining Broadvoice, Walt Freshour held several positions in the telecommunications industry. He worked at Mitel as a Senior Technical Support Specialist from 2017 to 2019. Before that, he spent 18 years at Toshiba Telecommunication Systems Division as a Senior Staff Support Engineer, following a role as a Field Support Staff Engineer and a Marketing Support Engineer. His career spans over three decades, during which he has developed a comprehensive understanding of technical support and product development.
Education and Expertise
Walt Freshour studied at the Cleveland Institute of Electronics, where he focused on Basic and Advanced Electronics. He achieved certification in this field, which complements his extensive practical experience in telecommunications. His proficiency includes designing, developing, and testing custom Interactive Voice Response (IVR) and call center scripts using various scripting languages.
Skills and Competencies
Walt Freshour possesses strong organizational skills, which enhance his ability to manage tasks effectively. He is adept at using the Microsoft Office Suite, facilitating communication and management tasks within his role. His experience in problem-solving, development, and product testing further supports his capabilities in the telecommunications sector.
Career Longevity and Development
With over 30 years of experience in the telecommunications field, Walt Freshour has a proven track record in problem-solving, development, product testing, and mentoring. His long-standing career reflects his commitment to the industry and his ability to adapt to evolving technologies and practices.