CallCenter.com
CallCenter.com provides inbound and outbound call center solutions, focusing on reducing outsourcing budgets and enhancing customer experience. The company invests in employee development and maintains a unique culture with high satisfaction and low turnover.
Company Overview
CallCenter.com provides both inbound and outbound call center solutions aimed at reducing outsourcing budgets and enhancing customer experience. The company offers a range of services including inbound customer care, customer retention, billing support, marketing of products and services, workforce management, and quality management. Located at 2942 Ewing Ave S, Minneapolis, MN 5416, CallCenter.com prides itself on excellence in customer service.
Services Offered
CallCenter.com offers multiple services designed to fulfill various business needs. These include inbound customer care for addressing customer queries, customer retention strategies to minimize cancellations, and billing support to ensure accuracy and satisfaction in financial dealings. Additionally, the company provides marketing services for products and services, workforce management strategies such as call forecasting and employee attrition calculations, as well as quality management through call recording, auditing, and scoring.
Employee Development and Culture
At CallCenter.com, a significant focus is placed on employee development and satisfaction. The company invests heavily in Servant Leadership principles, aiming to create a supportive and enriching work environment. This approach has led to higher employee satisfaction and lower staff turnover rates. The organization is also a second chance employer, offering job opportunities and career support to marginalized groups. CallCenter.com promotes a focused yet fun work culture, resulting in an annual agent turnover rate well below the industry average.
Partner Network and Expertise
CallCenter.com leverages a large partner network and decades of experience in recruiting, training, and managing professional call center teams. This extensive network allows the company to continually improve and refine its services, reducing average handle times (AHT) by 20% or more. By unifying all aspects of the customer journey, CallCenter.com ensures high customer satisfaction across the board.
Domestic Customer Care
One of the premium services offered by CallCenter.com is its domestic customer care. The company employs customer care professionals who are located in the USA, thereby ensuring a high level of service quality and cultural alignment with clients' customer bases. This domestic focus allows CallCenter.com to deliver exceptional service and customer experience.