CallRevu
CallRevu is the leading automotive communications intelligence platform, providing AI-powered technology and real-time actionable insights to over 5000 dealerships, with headquarters in Towson, MD.
Services
CallRevu offers a comprehensive suite of services designed to optimize automotive dealership communications. This includes real-time actionable insights such as DealSaver™ Alerts, Exclusive Phone-Health Alerts, Missed Opportunity Alerts, Custom Keyword Detection, and CSI Warnings. Additionally, CallRevu provides a Virtual Business Development Center (vBDC) to manage overflow service appointment scheduling and other customer interactions. The company's SSO solution enhances user experience, security, and productivity, while LineAssurance ensures dealership calls are not marked as spam.
Products
CallRevu features several cutting-edge products, including its AI-powered platform for call data analysis and DealSaver® Alerts, which identify missed customer opportunities. The company's TestTrack offers an AI-powered audio and video immersive experience for automotive training. MarketVision helps dealers optimize their marketing activities by analyzing digital media spend results. ServiceVision provides detailed insights into employee, department, and store performance for fixed operations.
Integrations
CallRevu integrates seamlessly with various systems like CRM and VOIP, enhancing operational efficiency for automotive dealerships. The company's Center of Excellence works to deliver top-tier insights and solutions through partnerships and collaborations with leading CRM, telephony, and technology providers. These integrations are designed to streamline processes, improve customer communication, and maximize dealership performance.
Training and Development
CallRevu University offers personalized training recommendations based on team members' performance. This educational initiative aims to continuously improve the skills and knowledge of dealership staff. Furthermore, the company’s innovative TestTrack provides an immersive training experience leveraging AI-powered audio and video technologies, which is a first in the automotive sector.
OEM Programs
CallRevu participates in various OEM programs, serving major automotive brands such as General Motors, Honda, Acura, Audi, Volvo, Stellantis, Kia, and Subaru. These programs are tailored to meet the specific needs and standards of each brand, aiding dealerships in enhancing their customer service and operational effectiveness.