Alicia Gomez
About Alicia Gomez
Alicia Gomez is the Director of Account Management at CallRevu, with a background in customer success and business development.
Current Company: CallRevu
Alicia Gomez is the Director of Account Management at CallRevu, a company known for its automotive industry solutions. She has been in this role since 2021. CallRevu specializes in tracking phone calls for dealerships, offering insights to improve customer interactions and business performance.
Title: Director of Account Management
Since 2021, Alicia Gomez has held the position of Director of Account Management at CallRevu. In this role, she oversees the account management team, ensuring client satisfaction, retention, and growth through effective management and strategic planning.
Previous Role: Manager of Customer Success
Prior to her current position, Alicia Gomez served as the Manager of Customer Success at CallRevu from 2019 to 2021. During these two years, she was responsible for leading initiatives to enhance customer satisfaction, managing a team focused on client success, and developing strategies to improve customer retention.
Previous Role: Performance Manager Team Lead
From 2016 to 2019, Alicia Gomez worked at CallRevu as the Performance Manager Team Lead in Lutherville Timonium, Maryland. In this role, she led a team responsible for monitoring and improving dealership performance through data-driven insights and client feedback.
Past Experience: Business Development Manager at Lujack Auto Plaza
Before joining CallRevu, Alicia Gomez held the position of Business Development Manager at Lujack Auto Plaza from 2012 to 2016. Her responsibilities included driving business growth through strategic planning and execution, as well as developing relationships with clients to foster long-term business success.