Bobbie Roberts
About Bobbie Roberts
Bobbie Roberts is the Director of Operations - Sales & Client Services at CallRevu, with a career spanning various roles in customer success and performance management.
Title
Bobbie Roberts currently holds the position of Director of Operations - Sales & Client Services at CallRevu. She assumed this role in July 2022, following her impactful contributions in previous operational and management capacities within the company.
Company
CallRevu is a prominent organization based in Towson, Maryland, specializing in call monitoring solutions to improve customer engagement and satisfaction. Bobbie Roberts has been associated with CallRevu since 2009, advancing through various roles to her current position.
Professional Background
Bobbie Roberts has built a diverse career across several companies. Starting as a Retail Store Manager at Karaoke Direct from 1995 to 1999, she then worked as an Assistant Manager at Brookstone until 2000. Subsequently, she was a Customer Satisfaction Index (CSI) Manager at Schaefer & Strohminger for seven years. She further advanced to E-Commerce Director at Antwerpen Automotive before joining CallRevu in 2009. Her tenure at CallRevu included roles such as Account Manager/CRM Integration Manager, Director of Performance Management/Director of Customer Success, and currently, Director of Operations - Sales & Client Services.
Achievements
Throughout her career, Bobbie Roberts has led numerous initiatives contributing to her professional success. At CallRevu, she developed reporting solutions enhancing operational output and strategic goal achievement. She built and led account management teams, managed the full hiring lifecycle, and effectively mentored teams. Additionally, she championed Corporate Social Responsibility initiatives, enhancing CallRevu's brand perception.
Client Services and Training
In her role at CallRevu, Bobbie Roberts has significantly contributed to the training and development of both internal and external clients. By coaching and mentoring the Training Manager, she has ensured the delivery of engaging and informative training curricula, aiding in the comprehensive development of the company’s training programs.